Called Dukes late one afternoon, they returned my call early the next business day and there was a plumber here in less than 4 hours . Jason, the plumber diagnosed my problem and within a couple of hours that problem was taken care of along with another one that I had been putting off. He was very good at his job and when he left you couldn't tell that he had been here, except that there were no more leaks. I would definitly recaoomend Dukes and wouldn't hesitate to use them again.